Explore the Magic: Make the most out of your time in the most magical place on Earth.
FREE Disney Vacation Planning Includes:
- Daily itinerary planning
- Resort selection
- Dining reservations
- Airfare coordination & booking
- My Disney Experience management
- Airport transportation
- Discount monitoring and application
- Installment payment plans
24/7 contact with your agent via text, phone or email — before, during and after your vacation (you’ll never get a call center!).
Client advocacy to ensure your experience is first-rate. In the event that something goes wrong, we’ll work on your behalf to get it fixed, so you can continue on with your trip.
Package selection to make sure you are getting the best deal possible. From applying the most valuable discount, to selecting the right room category and park tickets, we can save you hundreds of dollars!
Disney World Questions
How does the discount monitoring service work?
We monitor sales that Disney releases. Between deposit and final payment, when sale is released by Disney, we check your reservation to see if it applies to your plans. If it does, we notify you that your vacation price just went down! If for some reason, your trip doesn’t qualify, we can discuss the option of making adjustments so you can take advantage of the sale! You can rest assured that we are looking for discounts, so you don’t have to!
What is Memory Maker?
Memory Maker is an incredible way to enjoy unlimited digital Disney PhotoPass photos captured at hundreds of locations throughout the Walt Disney World Resort—including select attractions and dining locations. The photos are conveniently connected to your online Disney account with a touch of your MagicBand or card. You can easily view, download, and share your Disney PhotoPass memories on the My Disney Experience Mobile App. There’s no need to purchase each photo individually. You can simply enjoy your vacation knowing that your memories are being captured for you. Learn more about Memory Maker.
Will you make our dining arrangements at Disney World?
If you would like us to, absolutely! Dining reservations open at 6am via the MDE app or Disney website, 60 days in advance. Disney’s phone reservation system opens at 7am. Please reach out to your agent about 2 weeks before your dining window opens so that we can start planning out which days you want to visit which parks and create an itinerary that will be customized for your family. You can let us know what your family likes and dislikes as well as any dietary restrictions or special needs.
We will create a list of the restaurants you want on which days. We can make those reservations for you, or of course if you would rather do it yourself you certainly can.
We will just need your My Disney Experience login username and password to do them for you. You will also need to add a credit card to your profile in your My Disney Experience account. Disney will not charge you for the reservations, they use the card to secure the dining reservations. However, that card will be used if the cancellation policy is not met. Please check the cancellation policy for each reservation. If the dining reservation needs to be cancelled, but isn’t done at least one day in advance (at most dining locations), a $10 per person charge will be made to the card. Reservations can be cancelled at most locations up until 11:59 p.m. the day before the reservation to avoid the charge. To cancel dining reservations, you can call (407) WDW-CNCL, stop by any table service restaurant front desk, call (407) WDW-DINE, or simply use your My Disney Experience app.
While we will make every effort to secure your plans as if planning our own vacation, unfortunately, we can’t guarantee that your desired times and locations will be available. It’s best to provide 2nd choices to your agent.
The link below is a great place to check out the restaurants and menus! Of course, we are always happy to make recommendations that fit your family’s wishes.
What is a Park Hopper?
A park ticket with the Park Hopper option gives guests the ability to visit more than one theme park during the same day. You can “hop” from one park to another. Guests with regular tickets can leave and revisit the same park in the same day, but cannot go to a different park that same day.
What items are not allowed in the park?
Because Disney’s policies are constantly being updated, it’s best to visit their Property Rules, Policies, and Regulations page: https://disneyworld.disney.go.com/park-rules/
Can I have groceries delivered?
Yes, you can! There are several grocery delivery services that we recommend: Garden Grocer, Dizzy Dolphin Delivery, and Amazon Prime Now. Disney resorts will keep refrigerated items cold until you can pick them up. There is an additional delivery fee if bell services brings them directly to your room.
Disney Cruise Questions
How do I get the best price on a Disney Cruise?
Honestly, book as far in advance as you can. Typically, cruise prices increase as sailing dates get closer. Occasionally Disney will offer specials for guaranteed staterooms – where you won’t be able to choose a specific stateroom, but you get a lower price for a particular category. Your stateroom will be assigned weeks before or up until you check in at the pier.
The other way to get the best price is to go on a Disney cruise and book while on board! If you are unsure of where and when you would want to cruise again, book a placeholder while you are on board and let your agent know when you are home.
On Disney Cruise Line, what is a “placeholder”?
A placeholder is exactly what it sounds like – it holds your place for a future cruise, even if you are unsure of when and where you want to cruise. For a small deposit, Disney Cruise Line lets you save a special discount and on board credit to apply to a future cruise. The deposit is fully refundable if you decide you don’t want to use it. It’s valid for 2 years and will be refunded automatically if you forget about it! If you book a placeholder, be sure to let your agent know when you come home.
Are gratuities included on cruises?
Unless there is a special promotion, gratuities are not included in your cruise fare. It’s customary for passengers to tip their waiters, assistant waiters, stateroom attendants, etc. Most cruise lines will place your gratuities onto your on board account automatically. The set amount varies from cruise line to cruise line. It’s up to you if you want to tip above and beyond that. Crew members rely on tips as their main source of income, so when someone does something to make your cruise a better experience, it’s a kind gesture to offer an additional tip. Envelopes will be available at guest services and traditionally are given out to crew members on the last evening of your cruise.
What documentation do I need to have to cruise?
For the latest U.S. Department of State regulations click here
Disney Cruise Line and Five Star Travel Group does recommend that ALL guests, including U.S. citizens, have passports. For information in obtaining a passport, here’s a link to the official government website. Due to the current volume of requests, please allow ample time for your passport application to be processed. Expedited service is available for an additional fee.
All non-U.S. citizens, including alien residents of the United States, must have valid passports and necessary visas at time of embarkation to ensure his/her ability to re-enter the U.S. upon the ship’s return. Travel documents required throughout the vacation are the responsibility of the guest.
These guidelines are based on U.S. government regulations, which are subject to change at any time. It is the guest’s responsibility to check with government agencies, embassies or consulates prior to their vacation to ensure that they have proper documentation.
Unfortunately, any guest traveling without proper documentation, as mentioned above, will not be allowed to board the vessel.
For all non-U.S. citizens including Canadian citizens, travel documents will be taken upon check-in by a Disney Cruise Line® representative, and a passport/Alien Resident Card receipt will be issued for presentation to immigration inspectors upon return to Port Canaveral.
If you need additional information, you can call Immigration at 1-800-375-5283.
Which onboard activities can I book before my cruise begins—and when exactly can I book them?
Once your cruise is paid in full, you can make reservations online as soon as your cruise activities booking window opens for the following onboard activities (some fill up quickly and most have an additional fee):
Spa & Fitness
Remy Restaurant (Disney Dream and Disney Fantasy)
Character Breakfasts (7-night or longer voyages at no additional charge)
Golf and Sports Simulators (Disney Dream and Disney Fantasy)
Ticketed Character Greetings (no additional charge)
Your advance booking window is determined by your Castaway Club membership level, as follows:
First-Time Guests- 75 days prior to sail date
Silver Castaway Club Member- 90 days prior to sail date
Gold Castaway Club Member- 105 days prior to sail date
Concierge Guests- 120 days prior to sail date
Platinum Castaway Club Member- 120 days prior to sail date
TO BOOK AN ACTIVITY ONLINE:
Sign in to My Reservations
Click on the “My Plans” tab
On your day-by-day itinerary plan, choose the day you’d like to reserve your activity; then click “Add Activities” and select from the options provided.
You’ll see a list of available choices. Select the ones you’d like to do that day. You can then review your selections and add them to the cart.
Follow these same steps to add other activities on other days.
If you want to change a reservation already in your cart, you can do so by following the above steps to access your booked activity.
Subject to availability, you can also make reservations on board your ship after 1:00 PM on the day of your departure for all these activities. Visit Guest Services for more information.